FAQ
1. Is Artwork a good investment?
At SMART gallery all our artwork is Limited Edition or original and therefore extremely limited or exclusive in the numbers produced. We cannot guarantee that all artwork will increase in value but we are confident that all pieces are good investments whether it be on a monetary basis or quite simply because they are pieces that you fall in love with and can share with your friends and family for many years to come.
"According to the Art and Antiques index compiled by Hiscox, the insurer, and Art Market Research, a data company, prices have increased on contemporary art by 55%." Quote taken from a Yahoo Finance Report article by Naomi Caine (2008)
2. Where can I buy original artwork?
The galleries section displays all original artwork available in the Redbrick Mill, Batley, gallery. These can be viewed and purchased online by following the prompted steps. If you would prefer to view the pieces in the gallery first then contact us or call 01924 455445 and we will arrange a mutually convenient time for you to visit the gallery. For more information on any of the original artworks please do not hesitate to get in touch. You can also 'browse artists' to view all available original art (and limited editions too)! If you see an artist you like the style of but not a specific piece that catches your eye please contact us and let us know and we will search for other original art we can source for you by that particular artist! Let us do the hard work!
3. How much does a print cost?
All prints are signed Limited Edition pieces and will be priced individually. For more details or to view all artists full collections please visit our sister website www.smartgallery.net If you have any queries please do not hesitate to contact us.
4. I'm getting married and would like to set up a gift list with you - is this possible?
Yes! Smart Gallery have a wedding gift list facility where you can choose a specific piece of artwork you would like to 'save towards' or can simply ask your guests to buy gift vouchers which you can then put towards the piece of artwork of your choice and take your time to find that special piece of Original or Limited Edition artwork. We will post the vouchers to you directly or to your guests if you would prefer - the choice is yours! We can also include a short message from your guests on the vouchers which is a nice keepsake to look back on in years to come (once the vouchers are redeemed we can return them to you for your keepsake box).
All you need to do is contact us with your details and we will call you back to arrange the details with you. Very simple (and stress free)!!
5. I am having trouble with my online order but live too far away to visit your gallery. What can I do?
If you experience any problems or have any queries regarding your online order use one of the contact us forms to tell us about the problem. We will reply as soon as is humanly possible and if necessary will take your order details over the phone instead.
6. How long is delivery time? Are there any hidden charges?
Standard delivery is within 72 hours of completed orders. If we have the piece in stock we can complete your order and dispatch without delay - if we have to order in any pieces we can usually complete orders within 7-10 days and will then dispatch to your chosen delivery address in the normal manner. All UK delivery is free of charge and there are no hidden charges! Please remember it is your responsibility to check all delivery items prior to signing for them - we guarantee that all artwork leaves us in pristine condition and we want to ensure that it reaches you in the same way!
7. I am really limited for time because I am buying as a present. Can you help?
We cannot guarantee that we can meet stringent time scales as it may be that we have to order pieces in from our publishing house. However, we will do our very best to accommodate any specific requirements you may have. If you send us an enquiry by direct email through the contact us forms to advise us that you are working to a tight deadline then we will advise you immediately how we can help you! If you would prefer to speak to someone in person call Shelley or Jan on 01924 455445.
8. I've never bought online before and I am a bit concerned as I don't really know what to do!
Don't be concerned! There couldn't be anything simpler! All you need to do is search for artwork using specific keywords, browse the collections under specific artists or browse the website generally and view any specific offers. If you see something you like click onto it and you will see all the information about the piece and its price on the right hand side of your screen. Add the item to your shopping basket and then checkout. You will be asked for your personal and payment details (which rest assured are all kept secure) confirm your order and that's it! You will receive an email to confirm your purchase details and then we will be in touch as soon as your order is ready to let you know when to expect your delivery. Unless otherwise stated, online artwork is usually mounted only and the price will reflect this. It is possible for us to frame it for you but the price would increase to a framed price. If you would prefer the artwork to be framed you will need to fill out a contact us form and we will get in touch with you to discuss your additional requirements.
9. How can I be confident that my online payment is secure?
We use one of the leading secure online payment companies PROTX to ensure that all customer details and payments remain private and fully confidential and secure throught the purchase.
