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FAQ

 

1. Is Artwork a good investment?

At SMART gallery all our artwork is Limited Edition or Original and therefore extremely limited or exclusive in the numbers produced. We cannot guarantee that all artwork will increase in value but we are confident that all pieces are good investments whether it be on a monetary basis or quite simply because they are pieces that you fall in love with and can share with your friends and family for many years to come.

“According to the Art and Antiques index compiled by Hiscox, the insurer, and Art Market Research, a data company, prices have increased on contemporary art by 55%.” Quote taken from a Yahoo Finance Report article by Naomi Caine (2008)

 

2. Where can I buy original artwork?

All originals displayed on this website are available at our galleries (the location of each piece is listed in each item description). They can also be viewed and purchased online by following the prompted steps. If you would prefer to view the pieces in the gallery first please call us on 01924 455445 (Redbrick) or 01423 815653 (Crimple Hall) and we will arrange a mutually convenient time for you to visit the gallery. For more information on any of the original artworks please do not hesitate to get in touch. You can also ‘browse artists’ to view all available original art (and limited editions too!). If you see an artist you like the style of but not a specific piece that catches your eye please contact us and let us know and we will search for other original art we can source for you by that particular artist. Let us do the hard work!

3. How much does a print cost?

All prints are signed Limited Edition pieces and will be priced individually. For more details or to view all artists full collections please visit our sister website www.smartgallery.net  If you have any queries please do not hesitate to contact us.

4. I’m getting married and would like to set up a gift list with you – is this possible?

Yes! Smart Gallery have a wedding gift list facility where you can set up an ‘art fund’, which allows your wedding guests to contribute towards a piece of original or limited edition art & sculpture chosen by you. Our wedding gift service couldn’t be easier, we’ll set up your details on our system and your guests can call either of our Galleries, where an art consultant will take their payment directly over the phone. All you need to do is contact us with your details and we will call you back to set it up. Very simple (and stress free!).

5. I am having trouble with my online order but live too far away to visit your gallery. What can I do?

If you experience any problems or have any queries regarding your online order use one of the contact forms to tell us about the problem. We will reply as soon as is humanly possible and if necessary will take your order details over the phone instead.

6. How long is delivery time? Are there any hidden charges?

Standard delivery is within 3-5 days and is sent via an overnight courier. If we have the piece in stock we can complete your order and dispatch without delay. Out of stock items which need to be back-ordered will usually be processed within 3-4 weeks and will be dispatched to your chosen delivery address in the normal manner. All UK delivery is £25.00 and free of charge on orders over £500.00 (no hidden charges). We can ship world-wide, but additional charges will apply – please contact us for a shipping quote. Remember it is your responsibility to check all delivery items prior to signing for them – we guarantee that all artwork leaves us in pristine condition and we want to ensure that it reaches you in the same way!

7. I am really limited for time because I am buying as a present. Can you help?

We cannot guarantee that we can meet stringent time scales as it may be that we have to order pieces in from our publishing house. However, we will do our very best to accommodate any specific requirements you may have. Please send a direct enquiry using our ‘contact’ form to advise us that you are working to a tight deadline and then we will advise you immediately on how we can help you! If you would prefer to speak to someone in person please call either of our galleries.

8. I’ve never bought online before and I am a bit concerned as I don’t really know what to do!

Don’t be concerned! There couldn’t be anything simpler! All you need to do is search for artwork using specific keywords, browse the collections under specific artists or browse the website generally and view any specific offers. If you see something you like click onto it and you will see all the information about the piece and its price on the right hand side of your screen. Add the item to your shopping basket and then checkout. You will be asked for your personal and payment details (which rest assured are all kept secure) confirm your order and that’s it! You will receive an email to confirm your purchase details and then we will be in touch as soon as your order is ready to let you know when to expect your delivery. Unless otherwise stated, online artwork is usually mounted only and the price will reflect this. It is possible for us to frame it for you but the price would increase to a framed price. If you would prefer the artwork to be framed you will need to fill out a contact form and we will get in touch with you to discuss your additional requirements.

9. How can I be confident that my online payment is secure?

We use one of the leading secure online payment companies WooCommerce to ensure that all customer details and payments remain private and fully confidential and secure through the purchase.

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