You have 14 days to return an item bought in the Gallery, however this needs to be returned with your receipt and good condition and in the packaging you received it in – If it isn’t, it’ll be at the discretion of the Owner as to whether a refund or credit not can be given – All products are checked prior to leaving the Gallery
If your order is damaged or faulty on arrival, please send us a photograph of the damaged item, within 24 hours of delivery and email us at sales@smartgallery or call 0113 2120363 and will arrange a replacement if possible and collect the damaged product. We use only the best quality fine art papers, canvasses and frames and we take great care in packaging all our products really well so they stay safe. Should you not be entirely happy with your product, you can return it but you will need to pay for your own shipping costs. To return your product, please email email@example.com or call 0113 2120363 to make us aware. Please enclose your full name, postcode and contact number when doing so. Items must be returned in the same condition as you received them within 7 working days from the date you received them. Please make sure you package the item the same as you’ve received it. If the item is returned without the correct packaging, or unprotected and is received back damaged, we will be unable to give you a refund. You will need to pay for your own shipping costs if you wish to return your item, unless it’s a fault caused by Smart Gallery. Please mail your product to: 132 Harrogate Road, Chapel Allerton, Leeds LS7 4NZ. Refunds will be actioned within 3 working days of receiving the item back – Please note our hours of opening prior to arranging returns.